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Upusual Staff Performance. Your Unique Selling Point, Of Course!

We hear about it so often. Don’t take care of the customers, take care of your employees. Then your employees will take care of the customers. In similar light, Richard Branson has been credited with saying “Don’t build the business. Build staff who will then build the business” or words to that effect. Check that […]

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A Continuum Or A Thermocline? Both!

Somebody shared this on Marketing Weekly. I was intrigued and watched the whole video. Yes, all 55 minutes of it. Twice. Mark Ritson does make a lot of sense. With our Hellenistic mindset, we have again divided digital marketing from “traditional” marketing and so on. “TV and radio are dead” and similar catchphrases are trumpeted […]

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You Should Be Here! It Will Be Great! No, It Won’t. Until YOU Are!

I am fed up with people selling fantasies to everyone on their contact list. Exasperated by declarations of “It Will Be Great!” with no definite, organic steps in the right direction. Signs like “You Should Be Here!” make me shake my head at the foolishness of exploiting others. I’ve never read that classic called “The […]

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A “Neuromyth” I had suspected for some time

An article on Quartz, “The concept of different “learning styles” is one of the greatest neuroscience myths“, posted on 03 Jan 2016 by Olivia Goldhill, presented the assertion by Paul Howard-Jones, professor of neuroscience and education at Bristol University, that some of what is accepted as neuroscience are actually “neuromyths.” One such neuromyth is that of […]

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I Have a Dream, of Wealth to Bring

What is your dream? I’m assuming you do have a dream, of course. If you don’t, you might need to come and see me sometime. I said “dream” instead of “dreams” because there is one thing we all want in life, and it is manifest in many and different dreams. That one thing is referred to […]

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Navies Are For Networking!

I’ve never been in the Navy or Merchant Marine. I’ve been a landlubber all my life. Having been something of a gymnast when I was younger, I suppose I’d be a little more adaptable to the pitching, rolling and yawing in heavy seas than the average landlubber, but I’ve never tried, so I can’t say […]

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Think Before You Feel! Thoughts Lead Emotions!

“Look before you leap.” “Think before you act.” “Logic makes people think, emotion makes them act.” Yes, we’ve heard all these before. Some of us might even be living by them. Level-headedness is more the exception than the norm. “Go with the flow” is often taken to the extreme and becomes nothing more than impetuousness. […]

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Tell-Tale Signs

Kate Thome wrote a three-part series on Executive Presence on LinkedIn recently. She discussed three kinds of observable behaviours which would indicate whether or not a person has that X-factor commonly known as Executive Presence. I call them tell-tale signs. Uptalk. This is when every statement you make sounds like a question from someone with a […]

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Specialization? Diversification? Do you mean Improvisation?

Some people call for specialization. Our companies, our businesses, aren’t specialized, aren’t differentiated, enough, they say. Yet others call for greater diversification. We need to expand our repertoire in order to traverse the bumpy terrain of the business world effectively. Which is right, you might ask, and of course it is both. Businesses do not make […]

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Free Market Regulation

“Over-regulation!” One of the concerns expressed during the recent PWC 18th CEO survey 2015, and which is not a new concern. And what is that? Simply put, the formulation of legislation to control the manner in which market players behave in terms which assume that the said players will act immaturely and avariciously regardless of their declared Mission, Vision and […]

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Disruption? So what, Leader?

A comrade of mine recalled an incident when he was training cadets. It happened to be an offensive operations exercise, and the cadets had fared very badly. During the main debrief, which was of course after all the After-Action-Reviews (AARs), “Hotwashes”, or what I personally have come to disdain as “Hogwashes” and so forth. When the […]

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I don’t want to be Normal! Unless Normal is Virtue and Wisdom.

Inducements to be normal are very powerful indeed. So powerful that individuals tend to remain silent and compliant when living in a highly “abnormal” society even when they feel things are not right. As a whole, we don’t want to believe the scientific evidence that the law of entropy is relentless and that the human […]

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Defaulting to the Pharmaceutical

~ Take a couple of Aspirin and come see me in the morning ~ A Doctor Recently, NUS Business School produced a video which featured, besides Singapore Airlines and one or two other companies, the Narayana Hrudayalaya Heart Hospital in Bangalore, India. What had happened was that the hospital had industrialized open-heart surgery to the nth […]

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Stylistic Success?

I suppose most of us are people who fancy that we have style. Our speech seems to attest to that. Leadership style. Personality style. Presentation style. Preferred fashion style. Chinese style. Colonial style. Italian style. Stylish enough for you? In the song “I’m Stone in Love with You” by the Stylistics, some of the lyrics […]

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Seven Billion.

Seems like an inexhaustible number, right? Wrong. Seven billion is finite. Seven billion can still be counted. I’m talking about our collective insatiable need to “Get this cheaper somewhere else. Never pay full price again.” Someone, somewhere, will always be selling it more cheaply, and we will never run out of sources of cheap goods […]

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