Category Archives: Business operations

Understanding Wise Applications Of Knowledge.

Knowledge. Understanding. Wisdom. Sagacity. Sophistication. Do those words describe you? Are there people upon whom you would pin those terms without hesitation? Practical leadership effectiveness is really all about, as the title says, “Understanding Wise Applications Of Knowledge.” It is what enables your strategy to be operationalized. It is what keeps your enterprise running profitably. […]

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Charades Of Conflict.

We have all, I suppose, heard of “constructive conflict”. Do you think it exists? When was the last time you had some “constructive conflict”? Did you feel as though you were in conflict with others? It has been said that when you have more than one person in an organization, disagreements are inevitable. Therefore, the […]

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Space-Eye View, Feet On Ground

I’ve just completed a day and a half facilitating a teambuilding session under the auspices of my allies Fish Camp Learning Sdn Bhd. Participants were put through their paces with both challenging outdoor and indoor activities, including sea rafting, and had the opportunity to know each other much better. They were very cohesive and definitely […]

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Work ON The Business. AND Work IN The Business.

I’m sure you’ve heard many gurus telling you not to work IN the business and to start to work ON the business. Bless them, they’re telling you to do the right thing. Trouble is, they’re not telling it to you in the proper way. We need to do BOTH. When an artist is working on a canvas, he steps back […]

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The Fallacy Of Legislating Hiring Practices

In Singapore, a few companies have made the news because they posted job ads worded in such a manner as to imply a preference for foreign workers over Singaporeans. This violated some legislation which stipulated that companies ought to have a certain percentage of Singaporeans already in their headcount before they could proceed to hire […]

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Delegate. Do. Deliberately.

Download the pdf. This is not a word-for-word transcript, but the essence is the same. I came across a LinkedIn article called “Key Reasons Delegating Is SO Difficult and What To Do About It” on 07 Oct 2013. I’d written something about “Deliberate delegation” before, and this post caught my eye. It seems that the […]

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Your Strategy Implementation Is Failing! Is Your Strategy Clear? Are You Clear?

Do you have issues with strategy implementation? In simple terms, how often do your plans actually translate into fruitful and profitable action? Have you found the execution of your plans to be smooth, or have they been nightmarish quagmires of frantic attempts to get the plan moving? Have your business units been able to cooperate […]

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Would you rather have an Optimizer or an Innovator?

Innovation. Buzzword for our times. People who innovate are seen as rainmakers. An “Innovator” is hailed as an inspiring leader, while an “optimizer” is popularly seen as someone who just does the mundane work of running the system. Innovators are seen as creative, bold, risk-takers, visionaries, strategically-minded, and a list of other accolades. Optimizers are relegated to the […]

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Deliberate Delegation. Reprint Of Newsletter Issue 62 – 18 Sep 2012

I keep seeing posts and discussions on delegation, so I thought I’d better post this again, so that people can keep this thing called “delegation” in its proper perspective. Is the word “delegation” a dreaded word at your workplace? If you are a leader, do you know who, what, where, when and why to delegate? […]

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I Know Awreddy, Lah!

For those unfamiliar with “Singlish”, which means “Sinful English” – no, just kidding, lah. “Singlish” is Singapore English, what someone called Toh Paik Choo used to call “Pasar Patois”. You donno? Why so goondu one? Well, for those still wondering, the title can also read “But I Know That Already!”. Of course you do. Then […]

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Quality Expands Capacity For Increased Capability

Technology is looked upon as a multiplier, and of course it is. We expect it to expand our businesses, get us more customers, help us deliver better products, services and outcomes for our stakeholders and help us manage our businesses better. Just get some technology and…voila! Problems erased. Our quality goes up, capacity is increased […]

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Getting Business Units To Become Strategic Members

“HR seems to place more obstacles than provide solutions”. “Finance is utterly inflexible. Can’t they see what we need?” “We need to deliver the goods NOW! Why does Logistics take so long?” “Silo mentality” is a common complaint that we don’t want to hear about every day. Of course, any business would like to break […]

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Be “Gooded”. Not Bested. Success, not Perfection.

“The good is the enemy of the best”. What is your definition of the “best”? It is the same question as “What is your definition of success?” As usual, people seem to be divided into two or more camps about this. One camp says that we should always go for what is best all the […]

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I’m A Practical Person! Really!

Have you come across people who say things like that? They claim to be “practical” and “hands-on” people who “get things done”. Now, if only those people in charge of the planning would get their act together and produce plans that actually work instead of having to be made to work! This seems to be […]

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What Got You Here Won’t Get You There. A Closer Look.

Marshall Goldsmith’s popular book essentially discusses how certain small habits can actually hold us back from further progress in our lives. Many people might think that a certain characteristic they have, like always winning, for example, is something that fostered their success so far. However, the characteristic of always winning, whatever it takes, may actually […]

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