POS. Point Of Sale. POS stands for, among other things, Point Of Sale. Although narrowly defined as “The place where a retail transaction is carried out”, I would like to include here that it means everything surrounding the moment the sale is made. It includes the buyer, the seller, the goods and/ or services provided,
Category Archives: Customer Service
We hear about it so often. Don’t take care of the customers, take care of your employees. Then your employees will take care of the customers. In similar light, Richard Branson has been credited with saying “Don’t build the business. Build staff who will then build the business” or words to that effect. Check that
This is not only for all who are serving in large organizations, particularly government ones. Hands up if you have used that phrase, or a similar one! Right, that should include just about everyone! Hands up if you have ever been a Chief this or a Chief that! Ok, not too may hands going up.