{"id":7232,"date":"2016-01-19T09:50:57","date_gmt":"2016-01-19T01:50:57","guid":{"rendered":"https:\/\/elijahconsulting.com\/?p=7232"},"modified":"2016-11-03T13:57:01","modified_gmt":"2016-11-03T05:57:01","slug":"strategic-clarity","status":"publish","type":"post","link":"https:\/\/elijahconsulting.com\/strategic-clarity\/","title":{"rendered":"Strategic Clarity"},"content":{"rendered":"

I watched a recording of a webinar that occurred three years ago. The main speaker was Bernard Marr, someone whose posts I read a lot on LinkedIn. The recording is about one-and-a-half hours long. Yes, I watched it all. Twice. My personal summary of it is that we need much more strategic clarity. I would like to share three key points I received first:<\/span><\/p>\n

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  1. \"KPQs\"Have Key Performance Questions (KPQs<\/strong>) rather than Key Performance Indicators (KPIs<\/strong>).<\/span><\/li>\n
  2. If you need to do customer satisfaction surveys or similar, try the Net Promoter Score by asking questions like “Will you recommend us to others?” on a scale of 1 to 10.<\/span><\/li>\n
  3. The five steps from going from data to decisions are:<\/span>\n
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    • Good, intelligent strategy<\/span><\/li>\n
    • Design KPQs<\/span><\/li>\n
    • Turn data into insights<\/span><\/li>\n
    • Communicate comprehensible, visual data<\/span><\/li>\n
    • Focus on “What needs to be improved?” instead of having a “Review.”<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n