Everybody loves sales? We should all bargain for what we want to buy? How about waiting for next season’s sale? All of us love such things, or so we are told, or so we have been trained. Of course, no one wants to pay too much for anything. After all, it’s our hard-earned money, isn’t
Service Excellence means Do What You Said You Would Do. It’s NOT Service Recovery, either!
Some years ago, someone told me of a new way of teaching students at a certain establishment. There would be no textbooks and very few lectures. Students were to deliver presentations at the end of each day, and the lecturer would then summarise and give inputs as well as grade each student’s work for the
I was reading about Brexit and Charles de Gaulle’s Last Laugh on Geopolitical Futures when this came to my mind. George Friedman talks extensively about the “crisis of the exporters” which basically says that the seller is actually slave to the buyer. In other words, if your buyer can’t buy, you’re in trouble if your
Yes, with a question mark. Not being an American, I have never paid much attention to Black Friday. I never thought it would figure much in Singapore, but it apparently has to some degree. Today’s local newspaper had a four-page spread featuring Black Friday sales at Robinsons. It caught my eye because Robinsons started out
In class this morning, I told the participants something they have seldom, if ever, heard. That is, we need to learn from our successes. Yes, I know that we have all been admonished by the poster people that we don’t learn from successes, we learn from failures. Yes, I get that, and that is obviously
Most of us hear about not staying in our comfort zone, but to move out and try whatever it is we’re uncomfortable with. There is truth in that, of course. Just remember that something which doesn’t portray the whole truth isn’t truth, it’s deception. And what is deception? Get this – 99% truth! I’ve already
I’ve had quite enough of being told to “Go down to their level.” Stop this nonsense. The only reason you go down to “their” level is to raise them up to yours. And the only reason you raise them up to your level is to raise them higher than yourself. One of my favourite quotes
Are you worth your salt? Well, ARE you? Do you receive your salary, your pay, your commission, your fee, with great satisfaction, knowing that you have delivered much more than the pittance you received? I hope you do. As one wise man once said “There are two tragedies in life. The first is not getting
Google yielded 1.2 million results when I typed “talent shortage” just before writing this post. The IT sector is currently complaining about a “shortage of tech talent” which, even if available, is seen to be “expensive.” Really? What are all our ICT graduates doing, then? When I actually started reading a few posts and articles
Confused? Really? There used to be a television series called “Lost in Space” which first aired in the mid-1960s. One of the characters was the “B-9, Class M-3 General Utility Non-Theorizing Environmental Control Robot” usually known only as “Robot.” The Robot is memorable for two phrases: “Danger, Will Robinson!” and “Does not compute!” It is
In Cold Blood? We have a great penchant for putting the cart before the horse. The movers and shakers of this world need to recognize that we have to turn the world right side up, not upside down! Buyers and sellers need to understand that we have a great need to buy and sell in
Oxymorons “Make it relevant for your audience”, “It should be something my staff can relate to” and now “It must be IT-related.” Don’t you just love oxymorons? Isn’t it so significant that the word “moron” is embedded in “oxymoron”? The word had its origins as a technical word to describe “adult with a mental age
SOS – Supply Of Supplication Supplicants the world over beam their SOS signals every day. They ask for love, appreciation, fulfillment, excitement, purpose, gratification and so forth. This is besides the need for air, water and food so they can go on living. Increasingly, wants disguised as needs are also broadcast as SOS. We call this
Why a Post about M&As? I have read many posts and articles about Mergers and Acquisitions (M&As). There are more than a few forms of M&As. You can read more about them on Investopedia and elsewhere. I hope to briefly show here how the three “Whats” of “What?”, “So What?” and “Now What?” can be asked
Acquisition The desire for gain is one of the two basic motivations we humans have. The fear of loss is the other one. This desire for gain is not just for material things. It can be the adulation of others, having deep friendships or perhaps simply having the ability to enjoy the wonders of Nature.
POS. Point Of Sale. POS stands for, among other things, Point Of Sale. Although narrowly defined as “The place where a retail transaction is carried out”, I would like to include here that it means everything surrounding the moment the sale is made. It includes the buyer, the seller, the goods and/ or services provided,
Maturity – A Person of Substance Do you aspire to maturity? Would that mean being matronly? Or would it mean being middle-aged, with hints of grey appearing already? Given a choice, would you want to be mature? Or would you want to keep playing the Peter Pan card of eternal youth? Does being mature mean
Inanities How often have you read a report about once-great entities now gone to the dogs? Have you noticed how often those entities are described as being “Victims of their own success”? What does that mean? I don’t know, do you? How do companies become “Victims of their own success”? After all, if your success
Playing to Strengths. Indeed. The Character First! definition of Truthfulness is Earning future trust by accurately reporting past facts. Various gurus would have told you by now that you need to be playing to strengths and not correcting weaknesses. Of course, they are right. How right? Let’s take a closer look, shall we? We are told
Of Babies and Bathwater “Don’t throw the baby out with the bathwater” is a very useful adage to keep in mind. I wrote some time ago about “Silos? Or Synapses?” In that post I emphasized that we ought to think in terms of synapses rather than silos. Lately, I’ve been seeing many posts about abolishing silos
Get the picture? Yes! So what? Make a movie! A picture paints a thousand words, so they say. If that’s the case, would it be true to say that a movie shows a thousand pictures? With audio thrown in, perhaps? It’s been said that if we change our words, we will change our world. Well,
There’s an app for that! There certainly is! With probably a few million apps in both the Apple and Android Play stores, people are either spoilt for choice or freeze. There are apps for any number of reasons. Play a game. Order something and have it delivered to your home or office. Ask for directions to
Speakers Love Speaking? I get bored when I listen to many other people speaking as well. Few speakers can actually capture my attention these days. Why do I get bored listening to myself speaking? Does the same thing happen to you? Do you get bored listening to yourself? Wait a minute, aren’t speakers supposed to love
Sharing and Giving IS Caring! I attended an interesting talk on “The Socially Savvy Organization” organized by the Direct Marketing Association of Singapore (DMAS) on 30 Jun 2016. Former CEO of Vocanic, Ian McKee, shared about the power of relationships and permissions-based postures in marketing. The point that social media is for sharing, not selling,
“Give me liberty, or give me death!” ~ Patrick Henry Clarity is greatly liberating, in the sense that decisiveness is enhanced by it. Since liberty is not the right to do as we like, but the freedom to do as we ought, then being clear how our convictions inform our actions opens up many degrees
This is the way we do things here, we do things here, we do things here… It seems that there is a method to the madness, after all. Following a template ostensibly forged by older and much wiser heads since antiquity guarantees success, does it not? Of course it does! Our modus operandi, the method we
Very Busy “But I’m very busy,” you exclaim. “With what?” you might be asked in return. Busywork is no doubt the bane of productivity at the workplace. Then again, what IS “busywork” anyway? Dictionary.com says “…work assigned for the sake of looking or keeping busy…” and Merriam-Webster says “…work that usually appears productive or of
Hacks? Is it just me, or are you seeing more and more people posting about “life hacks” and “tricks” to magically get around problems and situations of every imaginable sort? What are your favourites? One of mine is about how to open a can of food if you don’t happen to have a can opener.
All of us have ideals in mind and heart. The world we live in, though, is far from perfect. Organizations are not perfect. People are not perfect. I am not perfect. Neither are you. We continue to see some people expressing their desire to do good and be good, and perhaps posting a thing or
What Nokia’s boss is reported to have said during the press conference announcing Nokia’s takeover by Microsoft is making its way around. Reading it, and the comments following, confirms again that phrases like “Nothing succeeds like success” need to be applied judiciously. We need to know the context, the background story and, in this case,
Many years ago, we used to sing a silly campfire song which went something like: Says a thousand-legged worm As he gives a little squirm Have you seen a little leg of mine? If it can’t be found I shall have to hop around On my nine hundred and ninety-nine! Hop around, hop around Have
What comes to your mind when “viral” is thrown across your path? Do you see wildly popular content shared by millions of people across the web? Do you wish that you could create similar content? Are you anticipating millions coming your way, so that you can retire to a life of ease? Or do you
I watched a recording of a webinar that occurred three years ago. The main speaker was Bernard Marr, someone whose posts I read a lot on LinkedIn. The recording is about one-and-a-half hours long. Yes, I watched it all. Twice. My personal summary of it is that we need much more strategic clarity. I would
We hear about it so often. Don’t take care of the customers, take care of your employees. Then your employees will take care of the customers. In similar light, Richard Branson has been credited with saying “Don’t build the business. Build staff who will then build the business” or words to that effect. Check that
Somebody shared this on Marketing Weekly. I was intrigued and watched the whole video. Yes, all 55 minutes of it. Twice. Mark Ritson does make a lot of sense. With our Hellenistic mindset, we have again divided digital marketing from “traditional” marketing and so on. “TV and radio are dead” and similar catchphrases are trumpeted
I am fed up with people selling fantasies to everyone on their contact list. Exasperated by declarations of “It Will Be Great!” with no definite, organic steps in the right direction. Signs like “You Should Be Here!” make me shake my head at the foolishness of exploiting others. I’ve never read that classic called “The
An article on Quartz, “The concept of different “learning styles” is one of the greatest neuroscience myths”, posted on 03 Jan 2016 by Olivia Goldhill, presented the assertion by Paul Howard-Jones, professor of neuroscience and education at Bristol University, that some of what is accepted as neuroscience are actually “neuromyths.” One such neuromyth is that of
What is your dream? I’m assuming you do have a dream, of course. If you don’t, you might need to come and see me sometime. I said “dream” instead of “dreams” because there is one thing we all want in life, and it is manifest in many and different dreams. That one thing is referred to
Yes, we’ve all seen this, it’s been going around and posters on this pop up rather frequently. And, yes, maybe some of us feel that way at times. And, yes, some of us need to ponder if we’ve made some people feel that way more than once. At first glance, this saying seems painfully obvious.
Do you know of leaders who appear to be extremely busy, look worried all the time, are swift in submitting reports and excel at paperwork, but who seem to be accomplishing very little in terms of business results? You do? They are class examples of lazy leadership. Look further and you’ll probably find that their
Yes, strategy is much more than a business plan. The word “strategy” means different things to different people. I’m always interested in origins, so here is where it came from. You can look it up at the online etymology dictionary. Of the various definitions one can find, I think that this is one of the
And Master of Some. Forget about the other second part of the phrase which says “and master of none.” Master of None? Says who? Now, of course, given the span of human life, it would not be easy for anyone to become a Jack of ALL trades, but isn’t mastering a few trades reasonable? Does mastering
Really? Sounds like a leadership cop-out to me! Doctors make judgments about people all the time, it’s part of their job. If your kidneys aren’t functioning because you have a type of diabetes, then your kidneys aren’t functioning. Changing your lifestyle, habits and so forth may help to alleviate external symptoms, but your health is
“If there is no pain, there is no business.” ~ Attributed to a prominent regional, (meaning around Singapore), Venture Capitalist. ~ “Before you build a better mousetrap, you’d better see if there are any mice out there.” ~ Has been attributed to Yogi Berra, rightly or not. ~ Have you had the above and/ or
Do these pictures give you a hint about what’s on my mind? Look up the origins of the words. Dogma seems to imply beliefs arising from one’s own thinking. Doctrine seems to add that the result of such thinking is due to belief that those who teach and impart it have done their homework, and
Ah. Presenting the next scapegoat for the death and non-burial of the Science and Art of Leadership. The Annual Performance Review. Killed by isolation from a non-existent continuous review process. Killed by avoidance of accountability, as Patrick Lencioni might have put it. Killed by people ill-placed in positions of leadership. Killed by the Mummy of
Stay Calm and Read On. Did the title cause you some unease? I hope so! It might move you to take positive action so that you can have a life of genuine ease. What do I mean by that? We are becoming more and more addicted to creature comforts. We want things instantly. We want
I’ve never been in the Navy or Merchant Marine. I’ve been a landlubber all my life. Having been something of a gymnast when I was younger, I suppose I’d be a little more adaptable to the pitching, rolling and yawing in heavy seas than the average landlubber, but I’ve never tried, so I can’t say
“Look before you leap.” “Think before you act.” “Logic makes people think, emotion makes them act.” Yes, we’ve heard all these before. Some of us might even be living by them. Level-headedness is more the exception than the norm. “Go with the flow” is often taken to the extreme and becomes nothing more than impetuousness.